Promoting the improvement of dairy quality and safety

in the interest of the dairy industry and the consumer

statutory projects

8. Information and Education

Project purpose

  • To plan and present educational programs based on the DSA Code of Practice and related guideline materials on an annual basis to student EHP's, on a national level, at all applicable tertiary institutions.
  • To arrange information sessions for government/municipal officials, milk producers, processors and distributors that acquire information regarding food safety and quality prerequisites on a national level.
  • To provide participants of information sessions access to dairy-specific/technical information and legal requirements.
  • To contribute to the transformation1 objectives of Milk SA.

Scheduled educational sessions with prospective EHP's at all relevant tertiary institutions by means of the Dairy Standard Code of Practice are held.

DSA project assessment revealed that remedial actions launched as a result of Projects 1, 2, 3 and 5 are often limited due to the level of communication between the DSA, the public and private sector. This project also focuses on the building and maintenance of relationships and creating an awareness of the Dairy Standard Agency with stakeholders. The project also places the focus on:

  • Awareness of the DSA and its role and functions as an independent and objective organisation;
  • Establishment of long-term partnerships to provide for effective means in addressing product non-compliance in the dairy industry;
  • Improvement of milk quality and safety and compliance with legal standards in a collaborative manner.

Documents that are communicated during information sessions are:

  • DSA Code of Practice (COP) and DSA Code of Practice for Milk Producers
  • Possible causes for non-conformances to the legal specifications (Troubleshooting guidelines)
  • Labelling guidelines
  • Retail bulk tank milk guidelines and DSA information brochures
  • Other dairy-related legal and voluntary standards not covered in DSA guideline documentation.

Planned activities and outputs

Project Goal Objective 

Performance Goal 

Educational programs at seven (7) tertiary institutions;

Estimated 200 EHP students at the Cape Peninsula University of Technology; Nelson Mandela Metropolitan University of Technology; Central University of Technology; Durban University of Technology & Mangosuthu Buthelezi University of Technology; the Tshwane University of Technology and the University of Johannesburg. 


Issue a certificate of attendance to student EHP’s on a national level, at all applicable tertiary institutions serves as recognition.

Project Goal Objective 

Performance Goal 

Facilitating information sessions between DSA public sector and the private sector. 

  • Creating awareness of the DSA and its role and functions as an independent and objective organisation.
  • Establishment of long-term public/private relationships to provide for effective means in addressing product non-compliance in the dairy industry. 


Projected Date of Completion 

Food safety information sessions – primary producer, processors, retail and government organisations 

The content of the information sessions must cover DSA guideline documentation and related standards 

Minimum four (4) per year. 


1. DSA activities within the scope of this statutory project, directly and indirectly, contributed to the empowerment of the previously disadvantaged in view thereof that information sessions are predominantly attended by previously disadvantaged groups.


Industry Partners

milksa logo