Handling of quality problems in respect of product compliance with legal standards
Project Manager: Mrs T Blignaut
Job Title: Operations Manager
Resources: Funded by Milk SA from statutory levy income
Project purpose
To provide and maintain a platform to be used by any person, party or stakeholder to request technical support regarding quality problems in milk and other dairy products. Based on the findings, the DSA will proceed with follow up facilitation of remedial programs.
Project description
The project makes provision for the following:
- submittance of formal requests from milk producers, processors, retailers and the general public via the DSA website, electronic mail, telephonically, post or personal contact;
- evaluate requests based on information received in terms of the relevant standards in footnote[1];
- plan and implement appropriate actions, such as investigating and sampling. This may include appropriate testing and evaluation of raw and or any related heat-treated milk, as well as any other dairy product in terms of legal standards;
- communicate findings in a confidential manner as per standard operating procedure to the respective parties involved; and
- where relevant engage with the respective authorities to resolve problems.
Complaints
In case of a complaint regarding any milk and other dairy products, please let us know by clicking on the link:
FOOTNOTES:
- The legal standards are determined by the following regulations issued in terms of the following acts:
- Agricultural Product Standards Act 1990 (Act 119 of 1990), Regulation 1510 of 22 November 2019;
- Foodstuffs, Cosmetics and Disinfectants Act 1972 (Act 54 of 1972), Regulation 1555 of 21 November 1997;
- Trade and Metrology Act, 2014 (Act 9 of 2014).