Promoting the improvement of dairy quality and safety
in the interest of the dairy industry and the consumer




6. Communication with Other Organisations
Communication with authorities and other organisations
Project goal purpose
- To establish and maintain proper communication channels to allow effective transfer of information between the DSA, respective government departments and industry-related organisations.
- To maintain and strengthen relationships, public-private partnerships and memorandums of understanding to assist with the achievement of the primary objectives of the DSA.
- To file official complaints regarding offenders with the respective government departments based on information obtained from Projects 1, 2 and 5.
- To interact and engage with the relevant official/s from the respective government departments to assist in problem-solving.
- To interact and disseminate information to the organised dairy industry regarding industry-related matters.
Project goal description
In terms of its project planning and execution, it is necessary for the DSA to liaise and communicate with the various government departments as well as other organisations as stakeholders of the dairy industry.
These amongst others include:
- Assistance to the relevant regulatory bodies with the identification of offenders of the legal standards in respect of milk and other dairy products.
- DSA facilitation of remedial action plans which is to be executed by the respective regulatory authorities to limit the supply of substandard milk and other dairy products to the market.
- Interact with the respective authorities on a continual basis to establish ongoing remedial action plans.
- Filing of complaints is done as a result of quarterly reports, complaints and or special investigations. Facilitation is subsequently followed-up by means of requested feedback (formal) from the various government institutions and scheduled meetings.
- Interact with industry-related organisations such as Milk SA, SAMPRO, MPO, Consumer Goods Council of South Africa, South African National Consumer Union and other organisations regarding dairy-related issues, in terms of the DSA objectives.
Communication with other Organisations
Communication with the authorities
Liaison and communication with the following government departments are conducted on a regular basis as to ensure continuity, with specific reference to food safety and quality-related matters that require a proactive approach and or statutory intervention.
Government institutions
- Department of Health
a. Directorate Food Control
For the purposes of its regulatory activities, the Directorate: Food Control of the Department of Health is advised by the Food Legislation Advisory
Group (FLAG). DSA serves as a member of the advisory group and participates on matters relating to the dairy regulatory environment.
b. Port Health Services
Priority is given to ports of entry where dairy products are more frequently handled. Other ports of entry are to be communicated with on an ad hoc basis.
c. Municipal Health Authorities
Establishment and maintenance of relationships with health authorities of metropolitan, district and local municipalities in South Africa.
- Department of Agriculture, Land Reform and Rural Development (DALRRD)
a. Directorate: Inspection services
b. Directorate Food Safety and Quality Assurance (policy making)
c. National Directorate Animal Health and provincial state veterinary offices
- NRCS (National Regulator for Compulsory Specifications): Legal Metrology
Legal Metrology Inspection regional offices
• Pretoria
• Cape Town
• Durban
• Port Elizabeth
• Bloemfontein
- NCC (National Consumer Commissioner)
Communication with Consumer Commissioner (law enforcement) and Consumer Goods Ombud on issues relating to milk and other dairy products to the consumer in terms of the Consumer Protection Act.
- SABS (South African Bureau of Standards)
Communication with SABS relates to liaison on legislation and is dealt with under Project 7: Liaison on legislation with authorities.
- SARS
Communication with SARS regarding prima facie cases of milk and fermented milk adulteration in terms of the Value Added Tax (VAT) Act, 1991 (Act 89 of 1991).
Communication with other organisations
- CGCSA (Consumer Goods Council of South Africa): Food Safety Initiative
The DSA, on an ad hoc basis, liaise with the CGCSA: Food safety initiative regarding objective, independent and scientific advice on dairy-related matters. DSA serves as a member of CGCSA: FSI
- Milk SA
Milk SA deals with issues of common interest to the primary dairy industry (milk producers) and secondary dairy industry (milk processors). DSA interacts on a regular basis with the project managers of the Milk SA Consumer Education Project and SAMPRO, MPO as well as the Project Coordinating Committee of the Milk SA (DSA, CEP and R&D Project of Milk SA) of which scheduled meetings to take place regularly.
The Project management of the Regulations and Standards Project of Milk SA consults regularly with the organised dairy industry with specific reference to regulatory matters. DSA serves on the following committees of Milk SA:
• Research and development - DRDC
• Skills Development
• Customs Duty and Market Access
• Regulations and Standards (Project management)
• Milk SA Project Coordinating CommitteeMPO (Milk Producers Organisation) - DSA and transformation in the dairy industry
The primary objective of the Dairy Standard Agency is to promote the improvement of dairy quality (compositional standards), food safety and metrology standards on a national level, in the interest of the industry and the consumer. Activities within the scope of the approved statutory and non-statutory projects (which are aligned with the objectives of Milk SA) are generic which directly and indirectly contribute to the empowerment of the previously disadvantaged. These activities include presentation of workshops and information sessions to government officials and student environmental health practitioners during which transfer of dairy technological information and regulatory matters are done. Workshops and sessions at tertiary institutions are conducted predominantly (more than 90%) to previously disadvantaged students and individuals.
The DSA acknowledges the commercialisation of black dairy farmers and at secondary (processing/manufacturing) level, as stakeholders in the SA dairy industry as well as the need for the development and implementation of appropriate supportive services necessary to create a sustainable environment for food safety and quality raw milk production and further processing.
To this effect, the DSA actively work in close collaboration with the Transformation Project as well as other projects of Milk SA, where appropriate to support the overall strategies and objectives of Milk SA.By a Milk SA Board resolution, DSA manages the Milk SA Regulations and Standards Project and report to the Milk SA Advisory Committee: Regulations and Standards. (See Milk SA Regulations and Standards project).
- MPO (Milk Producers Organisation)
The MPO provides supportive and related services to the milk producers of South Africa. DSA liaise on a regular basis with MPO.
- SAAFoST
SAAFoST is a non-profit, largely volunteer-run, national association of food science and other technical professionals concerned with advancing the knowledge of food science and technology. - SAATCA (Southern African Auditor and Training Certificate Authority)
SAATCA’s mission is to recognise and satisfy the needs of stakeholders in Southern Africa and provide confidence to the industry by setting criteria in line with National and International Standards to ensure the competence of:
• Management System Auditors and Product and Process Auditors;
• Management System auditing Training Course Providers.DSA is a standing member of SAATCA.
- SAIEH (South African Institute for Environmental Health)
The SAIEH is a body that advances and promotes the science and practice of environmental health. The body also affiliates and liaise with local, national (such as DSA) and international organisations aimed at promoting the science and practice of environmental health. - SAMPRO (South African Milk Processors’ Organisation)
SAMPRO is the voluntary organisation of milk processors for the promotion of the development of the secondary industry to the benefit of the dairy industry, the consumer and the South African society. DSA serves on the Technical Committee of SAMPRO. - SANCU (South African National Consumer Union)
The DSA regularly attends SANCU meetings together with other government stakeholders. Liaison regarding legislative matters on food and dairy control is supported. SANCU is a voluntary autonomous body that represents the consumer. - SASDT (South African Society for Dairy Technology)
The DSA liaise with the SASDT regarding dairy safety and quality-related matters on an ad hoc basis. SASDT promotes and encourages technological and scientific advancement by the dissemination and application of knowledge and the provision of opportunities for discussion, co-operation, education, training and research. DSA also serves on the management of the SASDT.
Planned activities and outputs
Planned activities and outputs
Communication with authorities
Actions |
Projected dates of completion |
Filing of official complaints with abovementioned departments of offenders regarding non-conforming milk and other dairy products identified by DSA |
Ongoing filing of complaints regarding processors and distributors processing and selling substandard milk and other dairy products. Specific food safety and product composition non-conformances obtained from project goals 1, 2, 3 and 5 are filed as complaints with the respective government departments. Facilitation of remedial action with the respective responsible officials is continuous. |
Reporting |
Quarterly reports of work activities as well as statistical feedback regarding activities and outcomes to the organised industry. |
Actions |
Performance Goal |
Communication/liaise with the Department of Health |
At least once per quarter which includes personal contact with responsible officials. |
Communication/liaise with the DALRRD |
At least once per quarter which includes personal contact with responsible officials. |
Communication/liaise with Local, District, Metro and Provincial Authorities |
Attend forums and meetings, respond to all communication. Personal contact with responsible officials. |
Communication/liaise with Veterinary Services |
At least once per quarter. |
Communication/liaise with SARS |
Based on complaints and investigation outcomes. |
Communication with other organisations
Actions |
Projected dates of completion |
Dissemination of scientific-based dairy related information |
Communication on an ad hoc basis as per request and per scheduled meetings. |
Reporting of scientific-based dairy related information |
Quarterly reports of work activities as well as statistical feedback regarding activities and outcomes to the organised industry to Milk SA, SAMPRO and MPO or reports on an ad hoc basis. |
Attending of Milk SA, Sampro and MPO meetings |
Attending Milk SA general meetings as well as Milk SA scheduled Advisory Committee meetings DSA serve on. |
Project Management of the Milk SA Advisory Committee: Regulations and Standards |
Project management including liaison with committee members and stakeholders as well as the arrangement of meetings. A minimum of two scheduled meetings per annum or as required. This project is separately administrated for administrative purposes. See Milk SA Regulations and Standards project. |